Our most common service is regular cleaning on a periodic basis of weekly, bi-weekly or monthly. See our services page for more details.

Our main services are:

Regular Cleaning: Maintain a pristine home with our weekly or bi-weekly cleaning packages.

Deep Cleaning: Thorough top-to-bottom cleaning, perfect for spring or special occasions.

End-of-Tenancy Cleaning: Ensure a seamless move with our comprehensive service.

Commercial Cleaning: Offices and retail units regular cleaning.

Add-on cleaning services:

Ironing

Windows

Upholstery

Fridges and ovens

Carpets

We also do now provide gardening services and you can view these on our sister web site: https://cosygardeners.co.uk

At the moment (July 2025) we are covering the Daventry and Northampton, Rugby and Banbury areas and surrounding villages.

I (Anna) the founder, have a passion for cleaning. I like to please my clients and am happy when they have a clean and happy home? We're a growing business and referrals are important to us so we are motivated to do a good job for you. We also will offer a loyalty scheme for regular customers with bonuses and offers, for repeat purchasers.

Professional Expertise: Our experienced team uses industry-leading techniques and eco-friendly products to deliver exceptional results.

Reliable and Flexible: From weekly cleaning to one-off deep cleans, we adapt to your schedule and preferences.

Trusted by Homeowners: Join our satisfied clients who rely on Cosy Cleaners for their domestic cleaning needs.

More details on our key values are:

Professionalism

We turn up to work and appointments on time.

We are very reliable.

We are presentable and always wear our uniform and PPE as required.

We stick to out timings and estimates and clearly communicated in advance, to clients, if there is any divergence.

We respect our clients’ homes.

We complete our post clean report with clients every time.

We report into the office as required, usually on a daily basis.

Quality

We operate to a high standard – as defined in your onboarding / training.

We aim to have no jobs here we need to go back to rectify.

We aim to get %* reviews and referrals from all our clients.

We recognise this is a people business, and doing a good job and getting referrals is key.

We operate according to all the Cosy protocols and use the appropriate technique and chemicals for the job.

Friendly

We are friendly and smile at our clients, and each other.

We do not bring problems to work.

We engage in conversation when requested and pay attention to our clients

Reliable

This is also part of professionalism and quality, but we undertake reasonable endeavours to be reliable, which means turning up to all client assignment and on time.

Inevitably, things will go wrong, and in these circumstances good and prompt communication with your manager and/or the client, will help a lot and may save the day.

Anna

:-)

The main services we offer are:

Cleaning: Maintain a pristine home with our weekly or bi-weekly cleaning packages.

Deep Cleaning: Thorough top-to-bottom cleaning, perfect for spring or special occasions.

End-of-Tenancy Cleaning: Ensure a seamless move with our comprehensive service.

Commercial Cleaning: Offices and retail units, regular cleaning.

There are two main flavours of cleaning: regular and one off:

Regular cleans

Regular maintenance clean: The most popular is the regular weekly maintenance clean. The period can be weekly, bi-weekly or even monthly. As it's a regular job this is referred to as a maintenance clean.

Add-ons are available such as oven cleans and ironing.

One off cleans

Deep clean: When we start the first time on a property, particularly if it has not been regularly cleaned, there’s been construction or tenancy have moved out etc – then this is a deep clean. it may be move/in / move out, post construction, end of tenancy or just a deep spring clean. As its name suggest this is deeper and more thorough clean and often the condition is worse to start with. Additional items of work are undertaken so the process can take twice as long as a standard maintenance clean.

In our checklist here: checklist article here – we list all the standard items covered in a maintenance and deep clean.

If we are doing fixed hours we will agree the priority of jobs. Anything task, additional items like fridges and ovens, can be covered, but they need to be agreed in advance.

See our current list here: Cosy Cleaners Services

In our scheduling, for repeat business, we generally aim to have the same person do the same job every week - for ease of scheduling and admin. However, due to scheduling issues we may have to change the person at short notice and potentially with no notice.

Due to scheduling issues, we often work in pairs, for safety and efficiency and reliability. If one person cannot make it, then the other can either complete the job or at least do part of it. It's efficient for our staff to do 2-3 jobs per day so this normally means working in pairs.

However, we will try to accommodate your requirements, though this may be at extra cost.

Please note a 4 hour job, if cleaned with two cleaners, will take approximately 2 hours!

Initially you should book an estimating session where we chat through your requirements on the phone or Zoom - check out the Request page here.

Then we will probably want to visit your house for a brief inspection before we can give an accurate estimate and get started.

Our pricing is worked out based on a default hourly rate. The typical standard cleaning rate is around £22 per hour. However, for one off work this typically starts at £25-30 and urgent work £35.

We assess your property (or you answer questions on our detailed checklist) to understand the number and size of different types of rooms. From this we can estimate the number of hours for the relevant cleaning service.

For instance, we may estimate 5 hours for a 4 bed, 2 bath house. The cost is then estimated at £x, based on the relevant hourly rate.

If the clean takes longer, we will endeavour to contact you at the time to agree the issue and additional time. if you do not approve additional time, we will reduce coverage of the clean so, we may need to focus on certain rooms. If the clean takes less than 5 hours we will charge the actual time, subject to our minimum charge of 3 hours work.

Sure you can. This will be a retired or part time lady, usually with other jobs and commitments - like kids, husband and home. At #12-15 it's actually slave labour as it's actually pay under the minimum wage, unless you add holiday and tax on! How are we different from this and why we need to charge more?

We try to be as reliable as possible so, we have multiple staff, so if somebody gets ill, or their child does, or it’s a holiday, school holidays or Christmas, we will do our best to provide a replacement and stick to the original time slot as far as possible.

In order to attract high quality staff we pay well above eat minimum ( #12.21) and living (#12.61) wages. The majority of our cleaners, after a short probationary period are on #16 per hour. They are also employed wither part time or full time. As an ethical business we have to add on national insurance (15%), Pension (3%) holiday pay (12%). So our final cost per hour is closer to #21!! So if we charge #20 per hour, ignoring expenses and the cost of materials (chemicals) and equipment, we are making a loss!!

We try to be friendly and train our staff to behave like that. Our staff receive training – yes there is training for cleaning and in fact national vocational qualifications. We encourage our staff to undertake this training. They have COSHH training as well.

Before anyone starts with us, they undergo training with our methods and techniques and for the first couple of jobs are usually accompanied by me (Anna) or one of our senior staff.

We provide all our own equipment, materials and quality eco-friendly products.

We regularly inspect our own work to ensure standards are being maintained. If perchance, there is something we didn’t get right or missed, then we will rectify as appropriate, as quickly as possible.

We are professional. This means we turn up on time, smartly presented in our uniforms and with the right equipment and chemicals to do the job.

Yes, we are a business, and we have overheads and want to make a profit. We pay our staff above minimum wage and include holiday and national insurance. This gives us (and you) quality and loyalty, things that are important to us and to you. To survive we have to do marketing and training and have overheads, such as travel expenses between jobs and running costs for vehicles as well as marketing costs. Hence our rates.

We offer value added services like ovens and fridges and windows. We are also expanding to use equipment like carpet cleaners and upholstery cleaners and that involves expensive equipment. We're also doing car detailing and external house cleaning and gardening services - a one stop shop for house care.

Estimated work - with this approach we’ve normally spoken to you and visited your house to give our best estimate of the time to do an agreed set of jobs, based off of our checklist. On a first visit the time taken is usually longer. However, in any case we charge for the time we take. So, if we estimate five hours and take four, we charge for four hours. If we estimate four hours and at around three hours, we recognize it will take say five hours, rather than four. Then we will contact you to agree either to stop at four hours and prioritize what work we do undertake. Otherwise, we can agree to extend the number of hours and continue work to finish the job.

After one, sometimes two visits we should establish a regular rhythm and accurate estimate that we can stick to every week unless you ask for additional ad-hoc work.

When we make an estimate before we start, we need a minimum of £25 deposit.

When the job is complete we raise an invoice and send via email and ask for prompt payment - via the payment button in the invoice - so we make it very easy. Most of our clients pay the same day or pay monthly in advance. if you leave your credit card details on the secure service, then the payment will happen automatically.

We also provide an online portal where you can raise requests, see quotes and invoices and see past and future bookings.

We may make a small charge for late payments. If there are late payments, slots for the following period will potentially be forfeit and a daily late payment charge made. Payments are all made online or by credit card on our mobile payment terminals.

One off jobs - we ask for a high deposit, usually about 1/3 to 1/2 of the job fee.

We can set up automatic payments for regular cleaning. Regular cleaning contracts also attract a discount off our standard rate. Some of our clients prefer to pay monthly in advance.

Note: we do not take cash except in emergency situation and then there is a £5 handling fee as we will need to bank this, as none of our business operates on cash.

You can fill out our online questionnaire here. This is essentially the same questions we would ask on a phone call.

Once we have the details we have a feel for the size of the job, but unless its a fixed number of hours, we may still need a short visit.

After this we can send you an estimate. If you are happy and accept the estimate ( press the button!) then we can book in the clean and send you an invoice. We require a deposit (£25) to be paid in advance, for first visits to new customers. After that we require payment on or before the day of cleaning.