At the moment (December 2024) we are covering the Daventry. The surrounding villages we cover are: Charwelton, Badby, Daventry, Southam, Preston Capes, Priors Marston, Byfield and surroundings. We also cover Rugby and later in 2024 Northampton and Warwickshire and the villages within that area.

I (Anna) have a passion for cleaning. I like to please my clients and am happy when they have a clean and happy home? We're a growing business and referrals are important to us so we are motivated to do a good job for you. We also will offer a loyalty scheme for regular customers with bonuses and offers, for repeat purchasers.

Professional Expertise: Our experienced team uses industry-leading techniques and eco-friendly products to deliver exceptional results.

Reliable and Flexible: From weekly cleaning to one-off deep cleans, we adapt to your schedule and preferences.

Trusted by Homeowners: Join our satisfied clients who rely on Cosy Cleaners for their domestic cleaning needs.

Also, our key values are:

Professionalism

We turn up to work and appointments on time.

We are very reliable.

We are presentable and always wear our uniform and PPE as required.

We stick to out timings and estimates and clearly communicated in advance, to clients, if there is any divergence.

We respect our clients’ homes.

We complete our post clean report with clients every time.

We report into the office as required, usually on a daily basis.

Quality

We operate to a high standard – as defined in your onboarding / training.

We aim to have no jobs here we need to go back to rectify.

We aim to get %* reviews and referrals from all our clients.

We recognise this is a people business, and doing a good job and getting referrals is key.

We operate according to all the Cosy protocols and use the appropriate technique and chemicals for the job.

Friendly

We are friendly and smile at our clients, and each other.

We do not bring problems to work.

We engage in conversation when requested and pay attention to our clients

Reliable

This is also part of professionalism and quality, but we undertake reasonable endeavours to be reliable, which means turning up to all client assignment and on time.

Inevitably, things will go wrong, and in these circumstances good and prompt communication with your manager and/or the client, will help a lot and may save the day.

Anna

:-)

The main services we offer are:

Cleaning: Maintain a pristine home with our weekly or bi-weekly cleaning packages.

Deep Cleaning: Thorough top-to-bottom cleaning, perfect for spring or special occasions.

End-of-Tenancy Cleaning: Ensure a seamless move with our comprehensive service.

Commercial Cleaning: Offices and retail units regular cleaning.

There are two main flavours of cleaning: regular and one off:

Regular cleans

Regular maintenance clean: The most popular is the regular weekly maintenance clean. The period can be weekly, bi-weekly or even monthly. As it's a regular job this is referred to as a maintenance clean.

Add-ons are available such as oven cleans and ironing.

One off cleans

Deep clean: When we start the first time on a property, particularly if it has not been regularly cleaned, there’s been construction or tenancy have moved out etc – then this is a deep clean. it may be move/in / move out, post construction, end of tenancy or just a deep spring clean. As its name suggest this is deeper and more thorough clean and often the condition is worse to start with. Additional items of work are undertaken so the process can take twice as long as a standard maintenance clean.

In our checklist here: checklist article here – we list all the standard items covered in a maintenance and deep clean.

If we are doing fixed hours we will agree the priority of jobs. Anything task, additional items like fridges and ovens, can be covered, but they need to be agreed in advance.

See our current list here: Cosy Cleaners Services

In our scheduling, for repeat business, we generally aim to have the same person do the same job every week - for ease of scheduling and admin. However, due to scheduling issues we may have to change the person at short notice and potentially with no notice.

Due to scheduling issues, we nearly always work in pairs, for safety and efficiency and reliability. If one person cannot make it, then the other can either complete the job or at least do part of it. It's efficient for our staff to do 2-3 jobs per day so this normally means working in pairs.

However, we will try to accommodate your requirements, though this may be at extra cost.

Initially you should book an estimating session where we chat through your requirements on the phone or Zoom - check out the Services page. Then we will probably want to visit your house for a brief inspection before we can give an accurate estimate and get started.

There are two types of pricing, for one off work and for repeating work.

Prices for one off work are agreed either on inspection, or remotely with a discussion and using our checklist. A price is agreed and then a booking can be made and an invoice will be sent out. Payment deposit needs to be made before a one-off service is provided.

The main services such as cleaning and laundry are usually booked on a repeating pattern and attract a discount (10%) for more frequent work over longer periods. We offer weekly, bi-weekly or monthly repeating bookings.

In addition if 3 months of cleaning sessions are paid upfront approximately another 10% discount is applied to the final price (total 20% discount on standard price).

Our pricing is worked out based on a default hourly rate. This rate applies for cleaning and laundry. The typical standard cleaning rate in the Northampton area is around £25 per hour.

For repeating work: we inspect your property (or you answer questions on our detailed checklist) to understand the number and size of different types of rooms. From this we can estimate the number of hours for the relevant cleaning service.

For instance, we may estimate 5 hours for a 4 bed, 2 bath house. The cost is then estimated at £x, based on the hourly rate.

If the clean takes longer, we will endeavour to contact you at the time to agree the issue and additional time. if you do not approve additional time, we will reduce coverage of the clean so, we may need to focus on certain rooms. If the clean takes less than 5 hours we will charge the actual time, subject to our minimum charge of 3 hours work.

Sure you can. This will be a retired or part time lady, usually with other jobs and commitments - like kids, husband and home. How are we different from this and why we need to charge more:

We try to be as reliable as possible so, we have multiple staff, so if somebody gets ill, or their child does, or it’s a holiday, school holidays or Christmas, we will do our best to provide a replacement and stick to the original time slot as far as possible.

We try to be friendly and train our staff to behave like that. Our staff receive training – yes there is training for cleaning and in fact national vocational qualifications. We encourage our staff to undertake this training. They have COSHH training as well.

Before anyone starts with us, they undergo training with our methods and techniques and for the first couple of jobs are usually accompanied by me (Anna) or one of our senior staff.

We provide all our own equipment, materials and quality products.

We regularly inspect our own work to ensure standards are being maintained. If perchance, there is something we didn’t get right or missed, then we will rectify as appropriate, as quickly as possible.

We are professional. This means we turn up on time, smartly presented in our uniforms and with the right equipment and chemicals to do the job.

Yes, we are a business, and we have overheads and want to make a profit. We pay our staff above minimum wage and include holiday and national insurance. This gives us (and you) quality and loyalty, things that are important to us and to you. To survive we have to do marketing and training and have overheads, such as travel expenses between jobs and running costs for vehicles as well as marketing costs. Hence our rates.

We offer value added services like ovens and fridges and windows. We are also expanding to use equipment like carpet cleaners and upholstery cleaners and that involves expensive equipment.

In the near future we're expanding to car detailing and external cleaning and gardening services - a one stop shop for house care.

There are generally two types of jobs – fixed hours and an estimate.

Fixed hours – with this approach a client has a fixed time limit/budget in mind. We can agree to fix our working hours to this limit/budget. Clearly there may be more work to do than can be achieved in this limit. Our checklist will be important to list out the jobs you would like us to do and their priority. We do as much as we can, but endeavour to complete all the higher priority cleaning tasks.

Estimated work - with this approach we’ve normally spoken to you and visited your house to give our best estimate of the time to do an agreed set of jobs, based off of our checklist. On a first visit time taken is usually longer. However, in any case we charge for the time we take. So, if we estimate five hours and take four, we charge for four hours. If we estimate four hours and at around three hours, we recognize it will take say five hours, rather than four. Then we will contact you to agree either to stop at four hours and prioritize what work we do undertake. Otherwise, we can agree to extend the number of hours and continue work to finish the job.

After one, sometimes two visits we should establish a regular rhythm and accurate estimate that we can stick to every week unless you ask for additional ad-hoc work.

For first job, first time clients we ask for a deposit (usually £25) before we start any work. This rule is strictly adhered to. Payments are all made online or by credit card on our mobile payment terminals.

When we make an estimate before we start, we need a minimum of £25 deposit. When the job is complete payment should have been made or then made immediately. We make a charge for late payments. If there are late payments, slots for the following period will potentially be forfeit.

One off jobs are strictly payment in advance.

We can set up automatic payments for regular cleaning. Regular cleaning contracts also attract a discount off our standard rate. Many of our clients pay monthly in advance.

Note: we do not take cash except in emergency situation and then there is a £5 handling fee as we will need to bank this, as none of our business operates on cash.

You can fill out our detailed online questionnaire here. This is essentially the same questions we would ask on a phone call.

Once we have the details we have a feel for the size of the job, but unless its a fixed number of hours, we may still need a short visit.

After this we can send you an estimate. If you are happy and accept the estimate ( press the button!) then we can book in the clean and send you an invoice. We require a deposit (£25) to be paid in advance, for first visits to new customers. After that we require payment on or before the day of cleaning.

Our most common service is regular cleaning on a periodic basis of weekly, bi-weekly or monthly. See our services page for more details.

Our main services are:

Regular Cleaning: Maintain a pristine home with our weekly or bi-weekly cleaning packages.

Deep Cleaning: Thorough top-to-bottom cleaning, perfect for spring or special occasions.

End-of-Tenancy Cleaning: Ensure a seamless move with our comprehensive service.

Commercial Cleaning: Offices and retail units regular cleaning.

Add-on services:

Ironing

Windows

Upholstery

Fridges and ovens