How to Hire a Cleaning Company
How to Hire a Cleaning Company
Choosing the Right Cleaning Company: Your Essential Guide
Make an Informed Decision for a Spotless Future
Here at Cosy Cleaners we think we offer an unrivalled service at a fair price. But price is not the only thing to consider. Below, we highlight the issues you should use when choosing and considering a cleaning service. We also touch on price, cost and value.
When it comes to maintaining the cleanliness of your home or office, choosing the right cleaning company is paramount. With myriad options available, it can be overwhelming to decide which one best suit your needs.
Overview
This guide aims to simplify that process by highlighting the key factors to consider when selecting a cleaning service. In brief the key things are:
Price – but this is only one factor
Reputation & reviews
Breadth of services
These criteria, along with several others are discussed in more detail below.
Start your search by examining the reputation of cleaning companies. Look for reviews and testimonials from previous clients. Reliable sources such as Google, Bark and Facebook can provide valuable insights. A company with consistently high ratings and positive feedback is a good indicator of quality service. Bear in mind a new company will struggle to have a lot of public references.
Cost and Value
While cost is a crucial consideration, it shouldn’t be the sole determinant. Compare quotes from different companies and consider what is included in their pricing. The cheapest option may not always provide the best value. Look for a balance between cost and quality of service.
It probably true that many domestic house owners often look for a “little old lady” round the corner and pay 12-15 per hour – around minimum wage. This is attractive but a professional company cannot offer this rate. Minimum wage in 2025 in the UK works out at about 13.68 per hour with holiday pay. On top of this is national insurance around 12% so let’s call that 15 and 3% employers pension contribution. Here's nearly always travel costs which often can be say 1 per hour, that's 16 per hour. Then on top of that are marketing costs, recruitment and other overheads.
Finally if the company is VAT registered that adds 20% so the 16 becomes 19.20!!
Also, to attract and retain talent, offering minimum wage is not ideal – so this wage rate may well be increased.
In summary at 20 per hour a professional commercial company is making very little profit or no profit per hour. Also employing someone at lower rates is the definition of modern slavery.
The main difference between the one-woman/man band and a company is
Reliability – we can usually fill in if somebody is sick or on holiday
They may have better products and a wider range of equipment and services.
Price!
Services Offered
Not all cleaning companies offer the same services. Some specialize in residential cleaning, while others may focus on commercial spaces. Identify your specific needs—be it regular house cleaning, deep cleaning, or specialized services like carpet or window cleaning. Ensure the company you choose offers the services you require.
In the house there are quite a wide range of services that you may require over time. These are all simple maintenance services but don’t involve technical maintenance or building/odd job work:
· Interior windows
· Exterior windows
· Ovens and fridges
· Deep cleans Carpets
· Sofa and upholstery
· Car cleaning
· Deep cleaning
· Garages
· De-cluttering
· Gardening
· Patio cleaning
· Roof and gutter cleaning
Experience and Expertise
Experience matters in the cleaning industry. Companies that have been in business for several years are likely to have honed their skills and processes. Additionally, inquire about the training and qualifications of their staff. A well-trained team will ensure efficient and effective cleaning.
Training
A company should have some standardized processes they use. Whilst cleaning is generally safe and chemicals used, particularly in the domestic environment, are not dangerous, if used correctly. However, staff should take Care of S H Handling training. Also, sometimes cleaners must lift heavy items, especially if they move heave equipment like carpet cleaning machines. They should undertake manual and handling training. if they are working at any height they should take the appropriate working at height training.
Insurance and Bonding
It’s crucial to choose a cleaning company that is insured. This protects you from any liability in case of accidents or damage during the cleaning process. Request proof of insurance and bonding before deciding.
It’s not typical for cleaning companies to cover accidental damage of items in the house, this should normally be covered on your household accidental damage cover.
Green Cleaning Options
If you are environmentally conscious, look for companies that offer green cleaning options. These services use eco-friendly products and practices that are safe for your family, pets, and the planet. A commitment to sustainability is a hallmark of a forward-thinking cleaning company.
Customization and Flexibility
Every home and office have unique cleaning needs. Ensure the company you choose offers customizable cleaning plans tailored to your specific requirements. Additionally, their flexibility in scheduling and willingness to accommodate your preferences is a significant factor.
If you want flexibility in dates and times week to week or wish to nominate or choose specific staff, then expect to pay a lot more.
Customer Service
Excellent customer service is indicative of a company's professionalism and reliability. Pay attention to how promptly and courteously your inquiries are handled. A company that values its customers will go the extra mile to ensure satisfaction.
Understand the billing and payment process and how efficient is that. Can you pay cash or on credit / debit card. Can you pay in advance for a month or quarter.
References and Recommendations
Don’t hesitate to ask for references from potential cleaning companies. Speaking directly with past or current clients can provide a deeper understanding of the company’s performance and reliability. Personal recommendations from friends or family can also be invaluable.
Trial Period and Guarantees
Some cleaning companies offer trial periods or satisfaction guarantees. This allows you to test their services without a long-term commitment. A satisfaction guarantee demonstrates the company’s confidence in their work and their commitment to customer satisfaction.
Technology and Equipment
Modern cleaning companies leverage advanced technology and equipment to enhance their services. Inquire about the tools and products they use. State-of-the-art equipment can result in more efficient and thorough cleaning.
Also, does the company provide its own equipment and chemicals, this should be a minimum for a commercial company.
Communication and Transparency
Clear and open communication is essential for a successful cleaning relationship. Ensure the company is transparent about their processes, pricing, and policies. Regular updates and consistent communication can help avoid misunderstandings and ensure your expectations are met.
Also check out the web site. Is it a simple one pager or does it provide full details of services and contact information. Can you book services online.
Local Vs. National Companies
Both local and national cleaning companies have their advantages. Local companies may offer a more personalized touch and quicker response times, while national chains might have standardized procedures and more resources. Consider what is more important for your specific needs and preferences.
Company vs Agency
For local domestic cleaning a national company may not really offer a good local service. Often large chains act as agencies. They introduce you to a cleaner who is then effectively on their own.
If you work with a dedicated company, they will cover for staff if they are off or ill and will guarantee their work.
Conclusion
Choosing the right cleaning company involves careful consideration of various factors. By evaluating reputation, services, experience, insurance, green cleaning options, customization, cost, customer service, references, trial periods, technology, communication, and the choice between local, national companies and agencies, you can make an informed decision.
